Upgrades for Teams To phase out Skype for Business, Teams will gradually acquire communications features such as the ability to call traditional landlines and phone numbers, call routing, speech-to-text, voicemail, and HD video conferencing. On the back-end, Microsoft will beef up their servers and smooth out some glitches to ensure crisp and clear communications between […]
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Installation and maintenance On-premises VoIP phone systems are installed at your company’s office, typically managed and maintained by your own personnel. While you can hire a third party to manage the phone system for you, what you can’t avoid is the hardware cost of setting up your VoIP phones. Cloud-based VoIP, on the other hand,
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What is VoIP? VoIP, or Voice over Internet Protocol, is a technology that allows you to make and receive calls over the internet. The main advantage over your traditional phone system is the added functionality that comes from sending voice data with “IP” protocols as opposed to over landlines. The results in the following benefits:
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Your business may be well-armed against email-based phishing scams, but you shouldn’t neglect your VoIP (Voice over Internet Protocol) systems. Through ‘vishing scams,’ hackers can disguise themselves as a bank representative and convince your employees to provide confidential financial details via a seemingly harmless VoIP call. Your business will be well-served by guarding itself from
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VoIP (Voice over Internet Protocol) service providers are fully aware of the causes of static, dropped calls, and other problems that occasionally diminish call quality, and may offer higher speed plans as a solution. The same problems may persist and you may end up switching to other providers, but it’s not likely to eliminate the
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Calling features While Hangouts and Skype both offer enterprise-grade security, 1080p HD quality video, and screen sharing capabilities, there are some slight differences. For starters, Skype for Business users can set up and record online meetings for up to 250 participants and broadcast meetings for up to 10,000 attendees. With call forwarding and auto-attendant features,
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Improved video conferencing The major factor holding web and video conferencing back is how fast current networks can transmit data. Fortunately, innovations like Web Real-Time-Communications (WebRTC) and 5G networks will enhance VoIP for businesses. Providing open and stable streaming as well as sufficient transfer speeds will soon allow businesses to accommodate higher quality, even 4K
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Bad customer service is one of the reasons why customers switch to competitors. It often begins the moment they pick up the phone to report a service issue, only to end up getting frustrated with your phone system. Your on-hold message may seem inconsequential, but it can play a big role in your customer’s dissatisfaction.
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Amazon is setting its sights on the VoIP market again and will use its Alexa technology to launch a new phone system. Based on a new patent, users of Amazon’s artificial intelligence (AI) devices might soon be able to enjoy a smart speaker and phone in one. This won’t be the eCommerce giant’s first attempt
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