With more targeted attacks on social networking services than ever, private conversations with your business partners can become public information. To prevent this, Skype has released a new feature that ensures complete privacy by encrypting all types of communication. Here are some of the features. Benefits of using Private Conversations Named ‘Private Conversations’ by Microsoft, […]
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Artificial Intelligence (AI) brings to mind robots that can perform tasks and think like human beings. While that’s certainly possible in the future, AI today is simply an intuitive set of technology that automates business processes. It’s been around for decades, and now it’s poised to make significant improvements to VoIP technology. Contact Center Operations
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VoIP comes in a variety of forms. Do you rarely leave your house and office, or are you usually on the move? If you’re a business owner, what’s the size of your company and what factors matter most to you? Let’s take a look at some of the VoIP services available on the market to
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Faster networks will improve call quality With more 5G mobile networks expected to go online in 2018, the quality of VoIP calls will get even better. 5G offers wireless speeds ten times faster than 4G, significantly reducing common issues like call jitter, echoes, and packet loss. Faster upload and download speeds also allow for stable,
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Switching to internet-based phones gives you the chance to enjoy innovative new call features and significant cost reductions. There are a lot of options when choosing which voice over IP (VoIP) platform you use, but first you need to pick whether you’ll use an open-source or proprietary system. What are “proprietary” systems? When most companies
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Companies in the United States and the United Kingdom have lost a total of $37 billion because of poor communication, according to The Holmes Report, the voice of the global public relations industry. The report added that the losses are caused mainly by employee misunderstanding, resulting in errors of omission and misinformation. Poor communication is
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Upgrades for Teams To phase out Skype for Business, Teams will gradually acquire communications features such as the ability to call traditional landlines and phone numbers, call routing, speech-to-text, voicemail, and HD video conferencing. On the back-end, Microsoft will beef up their servers and smooth out some glitches to ensure crisp and clear communications between
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Installation and maintenance On-premises VoIP phone systems are installed at your company’s office, typically managed and maintained by your own personnel. While you can hire a third party to manage the phone system for you, what you can’t avoid is the hardware cost of setting up your VoIP phones. Cloud-based VoIP, on the other hand,
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What is VoIP? VoIP, or Voice over Internet Protocol, is a technology that allows you to make and receive calls over the internet. The main advantage over your traditional phone system is the added functionality that comes from sending voice data with “IP” protocols as opposed to over landlines. The results in the following benefits:
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