#1 Conduct an audit and have your use cases ready – The first thing you need to do is run an internal audit to figure out which collaboration tools are in your environment and why. Then, make sure you have a handful of clear, real-life use cases ready to share on how the tool can […]
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. Remote working is changing the set-up of the workplace, and it’s easy to see why. The appeal of working remote The perks of telecommuting, or working remotely, go beyond wearing your jammies while doing your job. Employees are unbound by time and space, so talent can come from anywhere. They don’t have to beat
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Different phone systems Phones have come a long way, from analog landlines to digital handhelds. Today’s businesses need a phone system that can service their numerous needs, and in most cases, VoIP phones are the answer. VoIP, or Voice over Internet Protocol, is a system of hardware and software that uses the internet instead of
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VoIP phone systems use the internet just like any PC. Therefore, hackers can gain access to your servers and data network through VoIP phones. Understanding how to combat theft of service in VoIP is critical, and if you want to learn how to do it, read on. What is theft of service? Internet-based calls are
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From instant messaging to video conferencing, Skype for Business offers many communication features many companies need to be productive. But before you start making calls on Skype, there are four things you should do to ensure crystal-clear quality. #1. Conduct a preliminary network assessment By conducting a comprehensive preliminary network assessment, you’ll be able to
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What is TCO? The TCO is the overall sum of procuring, deploying, and operating a VoIP system has over its life cycle, which is typically five years. Naturally, some of the costs (like operating costs) can be predicted only before the implementation, but an experienced VoIP expert should be able to give you an informed
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Call recording is not a new feature in VoIP but rather one that is underutilized especially in businesses with less focus on customer communication. When used correctly, it can boost customer satisfaction and strengthen business reputation. #1. Improve customer service One of the most important reasons why businesses should always record their calls, no matter
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You have just decided to use VoIP as your telephony solution, but now your technician is asking how you want to use it. Do you want traditional desk phones (hardphone) or software-based devices (softphone)? Read on to discover the benefits of each and which ones are most suitable for your needs. What’s a hardphone? A
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Basic internet-based phone calls aren’t new to many of our readers. Skype has been around for over a decade and there are dozens of other free apps with limited features. Picking a voice over IP (VoIP) solution for a small business is still a tricky prospect, though. Let’s take a look at what it
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