Voice over internet protocol (VoIP) phone systems give employees the freedom to make and receive calls from any location. More importantly, a good VoIP solution allows you to enable work-at-home arrangements that will keep your workers happy and your company productive. So how exactly will VoIP and working at home equal to a more successful […]
VoIP and remote work: The perfect combination Read More »
Time/Date data The information that nearly any VoIP system should be able to access easily are the time, date, and duration of calls. Since most businesses usually have tight budgets, they can learn a lot from analyzing this data to help decide how many employees are needed to answer the phones and at what particular
5 Ways to benefit from VoIP phones Read More »
Even the most attentive customer service representative can make mistakes; after all, he or she is only human. If your business uses VoIP as its telephony solution, errors can be lessened through call recording. Find out how this helpful VoIP feature can benefit your organization. #1. Improve customer service One of the most important reasons
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What’s a hardphone? A hardphone is a desk phone that is connected to your business’s IP network, just like a normal phone. There’s no learning curve associated with VoIP hardphones, and they allow your staff to call anyone worldwide at a more affordable price. The more advanced hardphones have built-in video displays and touch screens
VoIP hardphones or softphones for SMBs? Read More »
Many industries now utilize Voice over Internet Protocol (VoIP) for better communication quality with lower costs. And with the many options on digital communications, taking your pick could be overwhelming. This guide will help you decide which VoIP system suits you best. What are “proprietary” systems? When most companies release VoIP software, such as Microsoft’s
How to choose the best VoIP system for your SMB Read More »
VoIP comes in a variety of forms. Do you rarely leave your house and office, or are you usually on the move? If you’re a business owner, what’s the size of your company, and what factors matter most to you? Let’s take a look at some of the VoIP services available on the market to
Which VoIP service is best for you? Read More »
Installation and maintenance On-premises VoIP phone systems are installed in your office and typically managed and maintained by your own personnel. While you can hire a third party to do this, you can’t avoid the hardware costs of setting up your VoIP phones. Cloud-based VoIP, on the other hand, means all the software and hardware
Premise-based or cloud-hosted VoIP? Read More »
Businesses that focus heavily on sales and customer service need a reliable, efficient, and effective telecommunications system. If their services break down even for just a day, the losses will be significant, which is why a well-crafted disaster recovery plan should include protecting the company’s Voice over Internet Protocol (VoIP) telephony system. Invest in VoIP
Include VoIP phones in your recovery plan Read More »
VoIP (Voice over Internet Protocol) makes business communications simple and inexpensive. However, scammers are still finding ways to exploit VoIP, such as through “vishing scams, a new type of phishing wherein fraudsters make phone calls, pose as a business or financial partner, and request private details. The best way to prevent yourself from being scammed
Scammers deriving new ways to scam via VoIP Read More »
