Managed Services

QDS NOC “Network Operations Center” provides Outsourced Remote monitoring and remediation on behalf of VARs “Value Added Resellers” to their customers based on a “White-Labeling” basis branded under the VARs label. Through our skilled technical support engineers acting “behind the scenes” as an extension to the VAR, we deliver proactive remote support to the clients managing up to 90% of the technical issues the customer would face. The NOC Services provides round the clock management of the client’s networks without the need to hire additional staff

Proactive IT INFRASTRUCTURE MANAGEMENT SERVICES

Our Managed Services ensures 24/7 monitoring of every aspect of your company’s IT Asset from data-center to the cloud,physical desktops to cloud instances throught out Qatar. Our certified and experienced engineers automate and optimize your IT environment to minimize fault occurrences, and maximize network up-time.

Our Packages

QDS uses secure, auditable, and highly-functional remote management tools to access, monitor, and fix problems with servers, network devices, desktops, storage, printers, and any other devices on your network. Our advanced Network Operations Center (NOC) serves customers 24/7/365, because we understand the importance of “availability”.

NOC SERVICES

QDS uses secure, auditable, and highly-functional remote management tools to access, monitor, and fix problems with servers, network devices, desktops, storage, printers, and any other devices on your network. Our advanced Network Operations Center (NOC) serves customers 24/7/365, because we understand the importance of “availability”.

Scope of Services

Our highly trained engineers will monitor and remediate any problem detected through the RMM software or raised by the customer.

Setup

At the initial setup stage, all the discovered infrastructure devices’ software and services will be determined and updated to the latest version to insure optimum operations and performance. The task is repeated on a regular interval to insure the infrastructure is kept in an optimum state.

Proactive Monitoring

The customer’s infrastructure is proactively monitored 24x7 using our RMM software.

Remediation

Our NOC Services will perform full remediation of issues detected by the RMM software, reported by the reseller or escalated from the Help Desk.

Scheduled Tasks

The NOC Services team can schedule a future task to prevent disruption to end-users or other tasks.

Work Requests

Raise unlimited Work Requests to help offload repetitive technical tasks to the NOC Services team.

Escalation

If a raised ticket was not resolved through our back office engineers, an escalation ticket will be raised to VAR team in order to address the problem onsite providing an end to end solution.

Support Coverage

Support for a wide range of IT devices including Server, Desktops, Printers, Application and Network Devices

Server Support

24X7 Server Monitoring, Analysis and troubleshooting
Patch Management
Server Clean up and OS maintenance
Event Log Monitoring and Alerting
Anti-Virus/Anti-Spyware Monitoring and Remediation
Performance Metrics Monitoring
Infrastructure inventory
Escalation alerts to the VAR with Windows Server issues and the best effort fix solution
Reporting
Triages & remote remediation

PC Support

8X6 Desktop Monitoring, Analysis and troubleshooting
Handheld device configuration and troubleshooting
Triages & remote remediation
Administrative tasks
Software installations

Supported Applications

Microsoft Windows operating Systems
Microsoft Office Suite
Symantec Product line
McAfee Product line
Adobe Product line
All major web browsers and e-mail clients
All other software will be support on a best effort basis
Hardware/Firmware/Drivers
Network Connectivity issues
VPN issues
Hand Held business use support

Managed Services Application Features.

Provide an outstanding round the clock proactive remote support to your customers without the headache or additional investment.

Simple Implementation and Discovery

Our software is installed and configured in 15 a matter of minutes, which then performs a fast and comprehensive scan of the entire network to discover all devices. Leveraging various discovery techniques, our software provides a complete set of attributes for each device that has been discovered.

Security

Full control over user’s access privileges and tasks they’re allowed to perform according to their Roles.

Ease of Access

Access the management software from any Web browser without the need to install additional software on your computer.

Monitoring

Automatically discover and monitor any SNMP enabled device while having the ability to set Custom SNMP to define any SNMP OID to monitor any SNMP device regardless of the manufacturer or type of device.

Monitoring Dashboards

Have a holistic visibility into the infrastructure performance, fault management, and device availability across any organization. The executive dashboard provides a summary display of key performance indicators (KPIs) like CPU load, network interface traffic, latency, packet loss and event logs, exposing troubled devices and areas of the network. With support for drag and drop, it's easy to customize each dashboard by simply adding and removing gadgets.

Real Time Performance Monitoring

Embrace Real Time performance Monitoring for the complete infrastructure including devices such as routers, hubs, switches, servers, and applications in real-time.

Traffic Analysis and Flow

Monitor and identify what traffic is clogging your customer's network such as email traffic or users streaming media.

Application Monitoring

Application Monitoring provides in-depth visibility of running processes and performance counters for mission-critical applications, network services, and web applications. Eliminate finger pointing with these powerful monitors that help IT Admins and network engineers prevent application failures and identify degradations at an early stage.

Cloud Monitoring

Securely manage and monitor your local infrastructure as well as your cloud computing infrastructure from a single dashboard.

Web Traffic Analysis

Analyze how productive employees are by monitoring the websites they are surfing and the time spent.

Log File Management

Collect, analyze, alert, report, and archive Event Logs through the log monitoring and management capabilities from Windows hosts, SysLog from distributed UNIX hosts, Routers, Switches, and other SysLog devices, and Application logs from IIS web server, IIS FTP server, and MS SQL server. This capability assists system administrators to troubleshoot, performance problems on hosts, select applications, and the network.

VoIP Support and Monitoring

Monitor and Analyze the voice traffic onto the data network in order to avoid the performance degradation. Collect valuable parameters essential to VoIP performance, including jitter, packet loss, latency, and MOS (mean opinion score). Seamlessly integrated with the network management capabilities, providing a combined voice and data networks visibility, actionable intelligence and control over VoIP.

Virtualization Monitoring

Monitor Virtual environments to insure smooth operations through automatically discovering ESX host servers and associated guest virtual machines while providing insight into key statistics like status, CPU, memory, disk usage, and interface traffic.

Multi-Site Support

Provide visibility into the entire IT infrastructure through secure monitoring between sites ensuring that all key network performance data is collected while providing the ability to enforce policies and execute actions.

Network Mapping

Produce easy-to-view network topologies leveraging several discovery techniques to automatically discover LAN and WAN Network Infrastructure. The diagrams are automatically updated when devices are added or removed from the network.

Reporting

Generate reports for the whole network infrastructure with the ability to be print, email, and save the report. The ability to drill down into specific time periods, events or change chart type with a single click. The report scheduler enables the reports to be emailed on a daily, weekly or monthly basis to colleagues and executive management.

Alerting

Get automatic notification via email or SMS when network performance degrades, allowing to pinpoint and fix problems before any impact on user and customer experience. Through a simple wizard, it’s possible to configure alerts for multiple conditions that meet the needs of your customer network.

Support Ticketing

Create and assign tickets for engineers, technicians and even the customer’s IT staff.

Patch Management

Keep your infrastructure up-to-date and secure with the robust patch management across servers, workstations, and remote PCs.

Network Configuration Backup

Automatically backup configuration files for routers and switches while having the ability to schedule to run as required and store in a secure database. View and compare the backed up configurations all in the same interface while immediately being alerted when any configuration has been changed.

Customized Scripting

Enable administrators to remotely run any scripting language on Windows, Mac, Linux, and Unix devices easily and securely through the Customized Scripting capability. Specific interpreters can be specified to support any custom scripting language or console application.

Remote Remediation Tools

Remotely diagnose and remediate errors on clients devices behind-the-screen remote troubleshooting tool for Windows desktops and servers enabling users to continue their work without any disruptions.

Reporting and Dashboard

Configure what type of information appears on the main dashboard page displaying content for any SNMP-based monitoring data. The custom SNMP monitoring solution enables users to display data, trend graphs and charts, and time-elapsed snapshots of network, device, computer performance and availability.

Cross Platform Support

QDS Managed Services Monitor a wide range of operating systems including Windows, Mac, and Linux machines using the light-weight, non-intrusive monitoring agent which is responsible for the communication between the customer infrastructure and the Network Operations Center as well as the execution of tasks and service delivery.