Managed Services
QDS NOC “Network Operations Center” provides Outsourced Remote monitoring and remediation on behalf of VARs “Value Added Resellers” to their customers based on a “White-Labeling” basis branded under the VARs label. Through our skilled technical support engineers acting “behind the scenes” as an extension to the VAR, we deliver proactive remote support to the clients managing up to 90% of the technical issues the customer would face. The NOC Services provides round the clock management of the client’s networks without the need to hire additional staff
Proactive IT INFRASTRUCTURE MANAGEMENT SERVICES

Our Managed Services ensures 24/7 monitoring of every aspect of your company’s IT Asset from data-center to the cloud,physical desktops to cloud instances throught out Qatar. Our certified and experienced engineers automate and optimize your IT environment to minimize fault occurrences, and maximize network up-time.
QDS uses secure, auditable, and highly-functional remote management tools to access, monitor, and fix problems with servers, network devices, desktops, storage, printers, and any other devices on your network. Our advanced Network Operations Center (NOC) serves customers 24/7/365, because we understand the importance of “availability”.
NOC SERVICES
QDS uses secure, auditable, and highly-functional remote management tools to access, monitor, and fix problems with servers, network devices, desktops, storage, printers, and any other devices on your network. Our advanced Network Operations Center (NOC) serves customers 24/7/365, because we understand the importance of “availability”.
QDS NOC “Network Operations Center” provides Outsourced Remote monitoring and remediation on behalf of VARs “Value Added Resellers” to their customers based on a “White-Labeling” basis branded under the VARs label. Through our skilled technical support engineers acting “behind the scenes” as an extension to the VAR, we deliver proactive remote support to the clients managing up to 90% of the technical issues the customer would face. The NOC Services provides round the clock management of the client’s networks without the need to hire additional staff.
Scope of Services
Our highly trained engineers will monitor and remediate any problem detected through the RMM software or raised by the customer.
Setup
At the initial setup stage, all the discovered infrastructure devices’ software and services will be determined and updated to the latest version to insure optimum operations and performance. The task is repeated on a regular interval to insure the infrastructure is kept in an optimum state.
Proactive Monitoring
The customer’s infrastructure is proactively monitored 24x7 using our RMM software.
Remediation
Our NOC Services will perform full remediation of issues detected by the RMM software, reported by the reseller or escalated from the Help Desk.
Scheduled Tasks
The NOC Services team can schedule a future task to prevent disruption to end-users or other tasks.
Work Requests
Raise unlimited Work Requests to help offload repetitive technical tasks to the NOC Services team.
Escalation
If a raised ticket was not resolved through our back office engineers, an escalation ticket will be raised to VAR team in order to address the problem onsite providing an end to end solution.
Support Coverage
Support for a wide range of IT devices including Server, Desktops, Printers, Application and Network Devices
Server Support
- 24X7 Server Monitoring, Analysis and troubleshooting
- Patch Management
- Server Clean up and OS maintenance
- Event Log Monitoring and Alerting
- Anti-Virus/Anti-Spyware Monitoring and Remediation
- Performance Metrics Monitoring
- Infrastructure inventory
- Escalation alerts to the VAR with Windows Server issues and the best effort fix solution
- Reporting
- Triages & remote remediation
PC Support
- 8X6 Desktop Monitoring, Analysis and troubleshooting
- Handheld device configuration and troubleshooting
- Triages & remote remediation
- Administrative tasks
- Software installations
Supported Applications
- Microsoft Windows operating Systems
- Microsoft Office Suite
- Symantec Product line
- McAfee Product line
- Adobe Product line
- All major web browsers and e-mail clients
- All other software will be support on a best effort basis
- Hardware/Firmware/Drivers
- Network Connectivity issues
- VPN issues
- Hand Held business use support
Managed Services Application Features.
Provide an outstanding round the clock proactive remote support to your customers without the headache or additional investment.
Simple Implementation and Discovery
Our software is installed and configured in 15 a matter of minutes, which then performs a fast and comprehensive scan of the entire network to discover all devices. Leveraging various discovery techniques, our software provides a complete set of attributes for each device that has been discovered.
Security
Full control over user’s access privileges and tasks they’re allowed to perform according to their Roles.
Ease of Access
Access the management software from any Web browser without the need to install additional software on your computer.
Monitoring
Automatically discover and monitor any SNMP enabled device while having the ability to set Custom SNMP to define any SNMP OID to monitor any SNMP device regardless of the manufacturer or type of device.
Monitoring Dashboards
Have a holistic visibility into the infrastructure performance, fault management, and device availability across any organization. The executive dashboard provides a summary display of key performance indicators (KPIs) like CPU load, network interface traffic, latency, packet loss and event logs, exposing troubled devices and areas of the network. With support for drag and drop, it's easy to customize each dashboard by simply adding and removing gadgets.
Real Time Performance Monitoring
Embrace Real Time performance Monitoring for the complete infrastructure including devices such as routers, hubs, switches, servers, and applications in real-time.
Traffic Analysis and Flow
Monitor and identify what traffic is clogging your customer's network such as email traffic or users streaming media.
Application Monitoring
Application Monitoring provides in-depth visibility of running processes and performance counters for mission-critical applications, network services, and web applications. Eliminate finger pointing with these powerful monitors that help IT Admins and network engineers prevent application failures and identify degradations at an early stage.
Cloud Monitoring
Securely manage and monitor your local infrastructure as well as your cloud computing infrastructure from a single dashboard.
Web Traffic Analysis
Analyze how productive employees are by monitoring the websites they are surfing and the time spent.
Log File Management
Collect, analyze, alert, report, and archive Event Logs through the log monitoring and management capabilities from Windows hosts, SysLog from distributed UNIX hosts, Routers, Switches, and other SysLog devices, and Application logs from IIS web server, IIS FTP server, and MS SQL server. This capability assists system administrators to troubleshoot, performance problems on hosts, select applications, and the network.
VoIP Support and Monitoring
Monitor and Analyze the voice traffic onto the data network in order to avoid the performance degradation. Collect valuable parameters essential to VoIP performance, including jitter, packet loss, latency, and MOS (mean opinion score). Seamlessly integrated with the network management capabilities, providing a combined voice and data networks visibility, actionable intelligence and control over VoIP.
Virtualization Monitoring
Monitor Virtual environments to insure smooth operations through automatically discovering ESX host servers and associated guest virtual machines while providing insight into key statistics like status, CPU, memory, disk usage, and interface traffic.
Multi-Site Support
Provide visibility into the entire IT infrastructure through secure monitoring between sites ensuring that all key network performance data is collected while providing the ability to enforce policies and execute actions.
Network Mapping
Produce easy-to-view network topologies leveraging several discovery techniques to automatically discover LAN and WAN Network Infrastructure. The diagrams are automatically updated when devices are added or removed from the network.
Reporting
Generate reports for the whole network infrastructure with the ability to be print, email, and save the report. The ability to drill down into specific time periods, events or change chart type with a single click. The report scheduler enables the reports to be emailed on a daily, weekly or monthly basis to colleagues and executive management.
Alerting
Get automatic notification via email or SMS when network performance degrades, allowing to pinpoint and fix problems before any impact on user and customer experience. Through a simple wizard, it’s possible to configure alerts for multiple conditions that meet the needs of your customer network.
Support Ticketing
Create and assign tickets for engineers, technicians and even the customer’s IT staff.
Patch Management
Keep your infrastructure up-to-date and secure with the robust patch management across servers, workstations, and remote PCs.
Network Configuration Backup
Automatically backup configuration files for routers and switches while having the ability to schedule to run as required and store in a secure database. View and compare the backed up configurations all in the same interface while immediately being alerted when any configuration has been changed.
Customized Scripting
Enable administrators to remotely run any scripting language on Windows, Mac, Linux, and Unix devices easily and securely through the Customized Scripting capability. Specific interpreters can be specified to support any custom scripting language or console application.
Remote Remediation Tools
Remotely diagnose and remediate errors on clients devices behind-the-screen remote troubleshooting tool for Windows desktops and servers enabling users to continue their work without any disruptions.
Reporting and Dashboard
Configure what type of information appears on the main dashboard page displaying content for any SNMP-based monitoring data. The custom SNMP monitoring solution enables users to display data, trend graphs and charts, and time-elapsed snapshots of network, device, computer performance and availability.
Cross Platform Support
QDS Managed Services Monitor a wide range of operating systems including Windows, Mac, and Linux machines using the light-weight, non-intrusive monitoring agent which is responsible for the communication between the customer infrastructure and the Network Operations Center as well as the execution of tasks and service delivery.