Support Plans

SELECT YOUR PLAN PLAN 1 PLAN 2 PLAN 3
FREE QAR 146/MONTH QAR 438/MONTH
Support Availability*++ 8X5 24X7 24/7
Unlimited E-mail & Chat Support 8X5 24X7 24/7
Billing and Subscription Management Included Included Included
Service Dashboard Included Included Included
Web Incident Submission Included Included Included
Response Time – Non Critical <8 hours <4 hours <2 hours
Extended Support Time - 2hrs/Month 5 hrs/Month
Onboarding Support (One Time) Up to 3 days
(Maximum 5 Hours)
Up to 10 days
(Maximum 10 Hours)
Up to 15 days
(Maximum 25 Hours)
Deployment/Solution Guide - Included Included
Preventive Maintenance & Updates - Included Included
Discounted Onsite Time*** - Included Included
Managed Backup Service** - - Included
On demand ICT advice - - Included
On demand critical onsite support - - 1 incident / month

**If you choose Azure Backup

***To be quoted on request

*++ Standard service desk Hours : 9 am to 6 pm